FAQ

Frequently Asked Questions

Q. Are you an authorized dealership?

A. Yes we have been in business since 1957.


Q. What happens if you send me the wrong part?

A. Just contact us and we will make it right.


Q. What happens if I order the wrong part?

A. We will make it right. Just give us a call at 905-547-2521.


Q. How long does it take for a part to arrive at my door?

A. Typically within 1-3 days. If a part is back ordered it may take longer.


Q. What happens if I need to return or exchange a part?

A. No problem.


Q. What if the part is broken or damaged during shipping?

A. Contact us right away and we will help to get you another part quickly.


Q. What is a VIN and why do I need it?

A. Your Vehicle Identification Number tells us everything about your vehicle, from engine codes to interior color to the day it was built. To ensure you order the correct part or accessory for your vehicle, we recommend entering your VIN number into our search bar when ordering.


Q. Where can I find my vin?

A. The easiest place to find your vehicle's VIN is on your insurance card, but you can also find it on your registration or on the driver's door jam or at the base of the windshield on the driver's side.


Q. Do you ship outside the Canada?

A. Yes we do.


Q. Do you offer express/expedited shipping?

A. Yes we do.


Q. What shipping methods do you offer?

A. Canada Post and FedEx.


Q. Can I track my package?

A. Yes! Once the package is shipped your order number will be updated with the tracking number.


Q. What payment methods do you accept?

A. PayPal and all major credit cards.


Q. How do you protect my credit card information?

A. Our website is secure and we do not release any personal information about our customers.


Q. What do I do if I need to cancel my order?

A. Call us at 905-547-2521 or you can email us through your order number.


Q. Do I need to have an account to order a part?

A. No you do not.


Q. Do you offer a warranty on parts and accessories?

A. Yes 2 years with unlimited kilometers.


Q. How do replacement parts affect my vehicle’s warranty?

A. You will still have the same warranty. You can have peace of mind installing OEM parts.


Q. How can I be sure the part I need will fit my vehicle?

A. To ensure you're getting the correct parts and accessories for your vehicle, provide your VIN when placing your order. We will manually check your order for fitment and accuracy.

We also offer a parts lookup on our website free of charge. However, if you still have questions regarding a part or accessory, please give us a call at 905-547-2521 and we can give additional help prior to ordering.


Q. Why are OEM parts better for my vehicle? Can’t I just get a cheaper aftermarket part?

A. We recommend original equipment manufacturer (OEM) parts because they were designed specifically for your vehicle. Most automakers also back up their OEM parts with a one-year warranty. And if you get your car repaired at the dealership, they'll usually stand by their labor as well.

Aftermarket parts on the other hand can be cheaper, but they're also less likely to deliver peak performance. An aftermarket part is any part or accessory for a vehicle that isn’t sourced from the car's maker.


Q. How do I tell if the part is for the driver’s side or the passenger’s side?

A. When sitting in the car, the driver’s side is the left side and the passenger side is the right side.


Q. What if I want to talk to a real person about my order?

A. No problem! You can reach us at 905-547-2521.


Q. What are your Customer Service hours?

A. We are open 24/7 for your customer service needs.


Q. Do you ever offer coupons or discounts?

A. Occasionally we offer special discounts. Sign up for our newsletter to be the first to hear about special offers.


Q. Do you charge sales tax?

A. Yes we do.


Q. I don't know how to look up the parts I need. Can I call in my order?

A. Yes you can. We can create a quote for you with everything you need and you can then process it into an order. We will walk you through step by step.